Frequently Asked Questions about
Framed Web Sites and Site Meter
but all of the referrals are 'unknown' or only list files on my own
Unfortunately, framed web sites confuse Site Meter's ability to capture the referral information.
The index page of a framed site has references to the actual pages of your site and that
can cause Site Meter to see your index page as the page that referred your visitor.
Security features built into each browser prevent Site Meter from looking back to the original page
that referred the visitor to your 'index' page in the first place.
Add the line
to my web page I'm getting an 'Access Denied' error message when my page
The problem could be that your site is composed of
pages from different domains.
The web browser has security features built-in to stop a script in one of the frames from
snooping in on information from another one of the frames. The 'snooping', in this case,
is Site Meter trying to determine the referral information for your visitor.
page and the page containing the Site Meter counter must to be from the same
For example: your index page can't be
at webjump.com while the page with the counter is at geocities.com.
- All the pages for my framed site are on the same
domain but it still doesn't work. It still gives me that error message. Why
doesn't it work?
If your index page and web page are from the
same domain but are on
different subdomains (for example, the index page is at server1.mydomain.com and one of
Site Meter but you must to add a line to each of the pages. This line goes
in BOTH your frame page and the page that contains the Site
Meter counter. This will relax the security check when the Site Meter
web pages trust each other because they are from the same domain.
This is the line you must add. Replace MYDOMAIN.COM with common top domain for
your two pages.
Place it at the top of your HTML page, after any
<HEAD> tags, before any other <SCRIPT> tags and before the <BODY> tag.
Here is a link that talks a little more about the problem.
- The index and frame pages for my site are at different domains. Is there anything I
can do to get rid of the error?
The only think you can do is move your pages to one domain or the other so they all are
- Where does the Site Meter HTML go on a framed site?
You should add Site Meter to
every page that you want to track on your site. Do not add it to the index
page. Usually a framed site has one HTML page for the the menu. If you
just add it to the menu page, you will only find out the number of visitors to
your site and not the number of pages viewed, the exit pages, the visit
duration, or the page view duration. In addition, most of the visits will show
that only one page was viewed. That is because the menu page is normally
only loaded once during a visit. Site Meter treats any pages that do not have
your Site Meter counter on them as pages from another site and will not record
their visit to those pages.
- I don't
use frames on my pages but I've got a site on a free host. They put a menu
across the top of my page in a separate frame that doesn't scroll when my page
NBCi, Xoom and AOL are examples
of hosts that may do this. Even though your page doesn't use frames, your host does and that is
causing the same frame security problems that are listed previously. In
addition, most of the free URL redirection and URL 'keeper' services do this. About the only
- How can I tell if my site is a framed site on different domains?
Go to your web page using the Netscape browser (Internet Explorer does not report
this information). Under the 'View' menu, select "Page Info". A window will be
displayed showing all the images and HTML pages for your URL. If your site uses frames,
they will be shown here too. Look at each of the frames pages that are listed. If the
frames have different subdomains in the URL (http://subdomain.domain.com) then you have
the problem described previously.