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Frequently Asked Questions about Site Meter
  1. What is Site Meter ?
  2. What is Site Meter tracking exactly?
  3. Why is my counter stuck? The counter doesn't increment every time I reload my page.
  4. Why do some of my visitors have visit lengths of 0:00?
  5. Will Site Meter slow down my page?
  6. How easy is it to add a meter to my site?
  7. I don't like the style of the web counter. Are any other styles available?
  8. How do I add the Site Meter to my web page?
  9. My Site Meter looks distorted on my web page. What's wrong?
  10. Can I put Site Meter on every page of my site?
  11. What is the difference between a visit and a page view?
  12. I clicked on my counter and it took me to my statistics page.Can everyone see my site's statistics? Can I make them private?
  13. How can Site Meter be free?
  14. I put Site Meter on the main page of my site but it isn't tracking the other pages. Do I have to put it on every page of my site?
  15. I've just switched from another counter to Site Meter . Can I start my counter at the number of visitors to my site before switching to Site Meter ?
  16. How do I reset my counter to a specific number?
  17. I forgot my codename and/or password.
  18. I set my privacy level to HIGH but it isn't working. People can still see my statistics by clicking on the counter on my site.
  19. Why do some of my visitors show a real domain name and others only show a name like JEFF, WILLIAM or unknown?
  20. I have Site Meter on every page of my site. I'm also using another tracker. Site Meter shows 99 visits and the other one shows 70 visits. What's wrong?
  21. I want to send email to everyone that visits my site. Will Site Meter tell me my visitor's email address?
  22. I'm moving my site to another address. What do I need to do?
  23. My site is on two different servers. Will Site Meter work?
  24. After I added the counter to my web page it displays fine in Internet Explorer but I get a script error when in the Netscape browser. What is wrong?
  25. I'd like to use Site Meter to track my visitors but don't want a counter to be visible on the pages of my site. Does Site Meter offer an 'invisible' counter?
  26. The counter has stopped showing up on my site and I'm now seeing a broken link. The statistics reports for the account are still tracking visitors but all the charts don't display. Whats wrong?
  27. I've been getting email reports every week from Site Meter but they always show zero visitors to my site. I know people have visited my site. Why isn't Site Meter tracking my visitors?
  28. I've stopped getting my weekly email traffic reports from Site Meter. What happened?
  29. I'm seeing two counters on my web site instead of one. What can I do to remove the extra counter?

What is Site Meter ?

Site Meter is a free, fast, and easy way to add a web counter to your web page. Not only can it display the number of visitors to your web site, it also keeps statistics on the number of visits each hour and every day. It also provides detailed information about these visitors. These statistics are provided in real time so they are always up-to-date.

What is Site Meter tracking exactly?

Site Meter tracks page views and visits. You may also have heard the term "hits". When someone comes to your site, they generate a "hit" for every piece of content that is sent to their computer. Viewing a single web site page would generate one hit for the page and one hit for every individual graphics file that was on the page. A single page could easily generate a dozen or more hits. When you are browsing a site, every time you follow a link, it is treated as a single "page view". Site Meter defines a "visit" as a series of page views by one person with no more than 30 minutes in between page views.

Why is my counter stuck?

Site Meter is a little different than other counters. It counts visits and not page views . The number that is shown on your counter is the number of visitors and it will only increment when a new visitor comes to your site.

Why do some of my visitors have visit lengths of 0:00?

That means the visitors are only staying to view a single page and then leaving. The only way that Site Meter knows how long someone is on a site is by the times of each page view. If they only look at a single page and then leave, we don't know how long they looked at the page. If they looked at two pages and left we would know they at least were on the site during the time of the first page view and the second page view. The difference between those two times would be the length of the visit.

Will Site Meter delay my page loading speed?

No. Site Meter uses dedicated servers that are directly connected to the US Internet backbone. Your meter will probably be the fastest loading part of your site.

How easy is it to add a meter to my site?

Step-by-step instructions are available for adding Site Meter to your site using FrontPage, Dreamweaver, Claris Home Page, Adobe PageMill, Netscape Composer, NetObjects, Trelix, Adobe GoLive, ixla Web Easy, NotePad and many others.

I don't like the style of the counter. Are any other counter styles available?

Site Meter will be adding new counter styles and display options for your meter in the future. We'll notify you automatically by e-mail when they are available.

How do I add the Site Meter to my web page?

After you've registered your Site Meter , select "HTML Code" from the manager page of your account. On that page are instructions and the HTML code to add to your web page. 

My Site Meter looks distorted on my web page. What's wrong?

The HTML editor you are using may have put a width and height for the counter that doesn't match the current size of the counter. Remove the width="###" and height="###" values from the HTML code for the counter, or repaste the original HTML code.

Can I put Site Meter on every page of my site?

Yes. That way you will be able to track the number of pages viewed on your site and the length of their visit. Use the same HTML code on each page from a single Site Meter account.

What is the difference between a visit and a page view?

When you are browsing a site, every time you follow a link to a new web page, it is treated as a single page view . Site Meter defines a visit as a series of page views by one person with no more than 30 minutes in between page views. If you click on a link to another site, and then come back to your site within 30 minutes, you are still on the same visit and Site Meter won't increment the counter. But Site Meter will increment the number of page views recorded for your current visit.

Can I make my site's statistics private?

Yes, on the manager page select privacy level. From there, you can make your site's statistics password protected and even remove your site from any public list of sites Site Meter may create.

How can Site Meter be free?

Site Meter is supported by the advertising shown on each of its pages. You are helping to support Site Meter every time you see an advertisement, click on a banner or signup with a service advertised on Site Meter.   

Do I have to put Site Meter on every page of my site?

You will need to put the Site Meter HTML code on every page that you want it to count. Site Meter only knows a page was viewed when a counter is displayed from the Site Meter server. If the page doesn't have a Site Meter counter on it, it doesn't know that someone viewed your page.

Can I start my counter at the number of visitors to my site before switching to Site Meter ?

Yes, go to the manager page and select "Starting Count". On that page, you can set the starting count and date of your Site Meter .

How do I reset my counter to a specific number?

You can set the starting count for your meter. That will let you set the number of visits to your site before joining Site Meter. This will make the count shown on your site higher.

I forgot my codename and/or password.

If you move your mouse cursor over the counter on your web site, your codename is displayed on the status bar at the bottom of your browser. It'll look like; http://www.sitemeter.com/stats.asp?site= CODENAME
Take your codename and go to the resend-your-password page. Enter your codename there and your password will be emailed to you.

I set my privacy level to HIGH but it isn't working.

First, make sure you pressed the "SAVE" button at the bottom of the privacy level page after you selected the privacy level you want. Also, as long as you are still logged into Site Meter, clicking on your counter will take you to your site's statistics page. Everyone else who clicks on your counter will  be sent to the Site Meter home page and will not be able to see your statistics. To test the privacy of your statistics, logout of your account, then go to your site and click on your counter, you will be sent to the Site Meter home page instead of your statistics page.

Why do some of my visitors show a real domain name and others only show a name like JEFF, OEMCOMPUTER, WILLIAM or unknown?

When a computer loads the Site Meter counter, it sends the IP address of the person browsing to Site Meter . Site Meter takes that address and does an internet command that turns it into the domain name (Reverse DNS is what it is called). But sometimes the Reverse DNS doesn't return a domain, just the computer's name. Not every IP address that is used on the internet has a domain name associated with it.  If there is a domain name, then the domain name gets returned otherwise the computer's name gets returned. Sometimes, even the computer's name isn't found so Site Meter just displays the IP address of the visitor.

My other tracker doesn't match Site Meter's counts.
What's wrong?


It can sometimes be difficult to compare two different tracking systems. First, you need to make sure that you are comparing apples-to-apples. If you are looking at the number of page views on Site Meter, make sure you compare it to page views on the other tracker. If you are comparing visitors between the two systems, make sure the definition of a visitor is the same on both systems. Some trackers will count a person who visits a site multiple times in the same day as a single visit.

I want to send email to everyone that visits my site. Will Site Meter tell me my visitor's email address?

Sorry, It isn't possible to find out the email address of your visitors without their knowing. That is probably a good thing because otherwise you'd automatically get emails from every web site that you visit. The best way to find out a visitor's email address is to ask them for it.

There is a separate Site Meter service that helps you collect your visitor's email address by asking them if they'd like to signup for your newsletter. Click here for more information about it.

I'm moving my site to new address. What do I need to do?

The only thing you need  to do is update the URL of your site on the Site Meter manager page. Select "Site Information" and enter the new address of your site.

My site is on two different servers. Will Site Meter work?

Yes, Put the Site Meter HTML for your single account on the pages of your site at both locations. Pick the address of the main server when you specify the URL of your site on the Site Meter manager page .

After I added the counter to my web page it displays fine in Internet Explorer but I get a script error when in the Netscape browser. (Or the error may be "Directory Listing Denied - This Virtual Directory does not allow contents to be listed")
What is wrong?


Check the HTML for the counter in your page and make sure that this line

<script type="text/javascript" language="JavaScript1.2" src="
http://www.sitemeter.com/js/counter.js?site=codename">
isn't split onto two lines in your page as it is here.

I'd like to use Site Meter to track my visitors but don't want a counter to be visible on the pages of my site. Does Site Meter offer an 'invisible' counter?

Yes, after you've created your account, it can be easily upgraded to an account which has an 'invisible' counter style.



The counter has stopped showing up on my site and I'm seeing a broken link. The statistics reports for the account are still tracking visitors but all the charts don't display. Whats wrong?

You may have installed something that has put a text file on your computer called "HOSTS". Search for the "HOSTS" file (it doesn't have an extension). To fix the problem, remove any lines that have "sitemeter.com" on them. You may want to go ahead to delete the entire file because it may causing you problems accessing other sites.

I've been getting email reports every week from Site Meter but they always show zero visitors to my site. I know people have visited my site. Why isn't Site Meter tracking my visitors?

You probably haven't added the HTML for your counter to the pages of your site that you want to track. You'll need to do that before Site Meter can track the traffic to your site. To get the HTML for your counter and instructions for adding it to your site, login to your account on Site Meter and select the "HTML Code" link from the MANAGER page of your account.

I've stopped getting my weekly email traffic reports from Site Meter. What happened?

You can check your current subscription settings or resubscribe to the email reports by logging into your account on Site Meter and selecting the 'Stats-by-Email' link from the MANAGER page of your account. Also on that page are listed several possible reasons why you could have been unsubscribe from them.

I'm seeing two counters on my web site instead of one. What can I do to remove the extra counter?

Try replacing the HTML for your counter on your page. It may have been accidently changed the last time you updated your web site. To get the HTML for your counter, login to your account on Site Meter and select the "HTML Code" link from the MANAGER page of your account.

 

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